Difficulty providing urgent on-site work for clients when the only response-capable personnel are working remotely
IT support provided 24/7/365. Local KDDI staff stops problems before they occur.
Difficulty providing urgent on-site work for clients when the only response-capable personnel are working remotely
Inability to provide full security for access from differing environments
Variations in devices and connections used make it difficult to manage comprehensively
Allow IT personnel to be focused on core business activities
Achieve strengthened global IT governance
Reduce business risks
In traditional services, after a problem such as a breakdown of a piece of equipment occurs, an IT specialist is contacted for repair work.
Managed services proactively monitor and maintain customers' IT infrastructures to prevent issues from occurring in the first place.
* | The regional help desk is available in Japanese, English, Chinese, and Thai |
* | For other languages, please inquire for availability |
Full outsourcing of operation and maintenance of network devices in Japan (1,200 locations) and overseas (130 locations) with multi-carrier support.
Benefits
Enabled focus on core business activities
・Reduced annual operational costs by 20%
・Reduced dedicated personnel by six staff members
Converted from over 80 global help desks servicing over 100,000 internal system users domestically and internationally to domestic help desks within three months.
Benefits
Perceived Quality Improvements in:
・Completion of answers on the first call
・In-house resolution rate upon receiving guidance
・Call response time
Increase in User Satisfaction
・From 2.3 points to 4.1 points
Steps to introducing zero trust for global companies
Key Points for Security Measures at Overseas Locations
Please consult a KDDI consultant.
What is the best solution for your problem?
Please consult a KDDI consultant.